Epiphany Online Store
3 Otigba Street, Computer Village, Ikeja, Lagos State, Nigeria.
At Epiphany Online Store, we aim to provide customers with accurate product information and a straightforward purchasing experience. Our cancellation, return and refund process depends on the circumstances of the order, the condition of the product and the applicable terms, subject to Nigerian law.
By placing an order with Epiphany Online Store, you acknowledge these policy terms, subject to any rights and protections available to you under applicable law.
If you wish to cancel an order before it has been dispatched from Epiphany Online Store's custody, you must contact us as soon as possible.
Cancellation requests are subject to review and confirmation by Epiphany Online Store. Where a cancellation is approved, the following conditions may apply:
Once an order has been dispatched from our custody, it cannot ordinarily be cancelled, except where required by applicable law or otherwise agreed by Epiphany Online Store.
Once an order has been dispatched from Epiphany Online Store's custody, we do not ordinarily accept cancellations or returns simply because a customer has changed their mind, no longer wants the product, ordered the wrong product or selected the wrong specification.
Customers are therefore encouraged to confirm the product, model, specifications, price and availability before making payment.
This section does not exclude any return, refund or other remedy required by applicable Nigerian law.
Products supplied in good condition and in accordance with the customer's confirmed order are not ordinarily eligible for return solely because the customer changes their mind or prefers another product after purchase.
Epiphany Online Store does not ordinarily offer product swapping or exchanges simply because a customer wishes to select a different item after payment.
Customers should carefully confirm the required product, model, specifications, colour, size, compatibility and other relevant details before making payment.
If a product develops a fault or appears to have a manufacturing defect, the customer should contact Epiphany Online Store promptly and provide details of the issue.
Where applicable, the product may need to be presented to the manufacturer's authorised service centre or another appropriate service provider for inspection, diagnosis, repair or warranty processing.
The relevant manufacturer or authorised service centre may assess the reported fault in accordance with the applicable warranty terms. The available remedy may include repair, replacement or another appropriate resolution, depending on the circumstances and applicable law.
A reported fault does not automatically guarantee a refund, replacement or exchange. However, customers retain any rights and remedies available under applicable Nigerian law.
Epiphany Online Store may assist with communication or coordination relating to a reported product issue where reasonably possible.
Products may be covered by an applicable manufacturer's, authorised distributor's or other valid warranty. Warranty terms, duration and conditions vary according to the product and manufacturer.
Depending on the applicable warranty, coverage may exclude damage caused by:
Customers should retain their invoice, receipt and other relevant purchase documentation for warranty claims.
Where Epiphany Online Store or the relevant authorised party approves a return, the product must be returned in accordance with the applicable return or warranty procedure.
Unless otherwise agreed or required by law, customers should ensure that:
Customers are encouraged to retain the original carton and packaging materials until they are certain that no return or warranty process will be required.
Packaging or seal requirements will not override any mandatory consumer rights under applicable law.
Before submitting a device for an approved return, inspection or warranty service, customers should remove passwords, PINs, screen locks and other security restrictions that may prevent the device from being inspected or serviced, where it is safe and appropriate to do so.
Customers are responsible for backing up their data and removing personal information, accounts and sensitive content before handing over a device, where possible.
Customers should be aware that inspection, repair or servicing may involve access to or loss of data stored on the device. Epiphany Online Store will handle personal information in accordance with applicable privacy requirements.
Not every cancellation, return or warranty claim qualifies for a refund. Each request will be assessed according to the circumstances of the transaction, the applicable policy and any relevant legal requirements.
Where a refund is approved, the amount will be determined by reference to the amount paid, the nature of the claim and any lawful deductions that apply.
Any limitation on the amount refunded or liability accepted by Epiphany Online Store is subject to applicable Nigerian law and does not restrict remedies that customers are legally entitled to receive.
Where a refund has been approved, Epiphany Online Store aims to initiate the refund process within approximately 2–3 business days after approval and receipt of the necessary information.
The time required for funds to appear in the customer's account may depend on the relevant bank or payment provider.
Refunds will ordinarily be made through the appropriate payment method or verified bank account, subject to identity and transaction verification.
Refund Information
Please contact Epiphany Online Store with your order details when requesting a cancellation, return or refund. Processing times begin after the request has been reviewed and approved.
Where an order is cancelled before dispatch but costs have already been incurred for sourcing, transportation, courier handling or returning the product, those costs may be deducted from an approved refund where the deduction is lawful and applicable to the transaction.
Where applicable, customers may be responsible for return courier charges in accordance with the agreed terms and applicable law.
Epiphany Online Store does not ordinarily offer product swapping or exchanges simply because a customer wants a different product after payment.
Where a product is defective or otherwise qualifies for a remedy, any replacement or exchange will be handled in accordance with the circumstances of the case, the applicable warranty or return procedure and Nigerian law.
Before making payment, customers are encouraged to confirm the following details:
Once an order has been confirmed and payment received, the order will be processed based on the information agreed upon with the customer, subject to product availability and applicable law.
Certain products may be subject to the return, warranty and after-sales procedures of their manufacturer or authorised service centre.
Where such procedures apply, Epiphany Online Store may need to follow the relevant inspection or warranty process before a return, repair, replacement or refund can be considered.
These procedures do not remove any mandatory consumer rights or obligations applicable under Nigerian law.
Epiphany Online Store reviews cancellation, return and refund requests based on the circumstances of each case and the applicable policy terms.
Where a discretionary refund is requested, management will review the request and communicate its decision. Any decision remains subject to applicable Nigerian law and any rights or remedies that cannot lawfully be excluded.
Epiphany Online Store may amend this Returns, Cancellation and Refund Policy from time to time to reflect changes in our business operations, products, services or applicable requirements.
Updated versions will be published on our official website. Changes will apply in accordance with their effective date and applicable law.
If you have any questions, comments or concerns regarding this Returns, Cancellation and Refund Policy, please contact Epiphany Online Store through our official communication channels.
Epiphany Online Store
Address: 3 Otigba Street, Computer Village, Ikeja, Lagos State, Nigeria.
Business Registration: RC 6970470
Phone/WhatsApp: 09077705020
Office: 07084499949 | 08025256994
Email: care@epiphanystore.com.ng
Thank you for choosing Epiphany Online Store. We appreciate your business and remain committed to providing an honest, transparent and reliable shopping experience.
