At Epiphany Online Store, we believe our customers deserve to shop online in Nigeria with confidence and peace of mind. We are committed to offering authentic products and maintaining a shopping experience built on trust, transparency and product integrity.
Our Authenticity Policy explains our commitment to product authenticity and the steps customers can take if they have concerns about the authenticity of a product offered through our official channels.
Epiphany Online Store does not sell counterfeit or inauthentic products. We are committed to ensuring that the products offered through our website are authentic.
We do not permit the sale of products that have been manufactured, replicated or reproduced without the necessary authorisation of the relevant brand or rights holder.
Products bearing a company's official brand name, trademark or logo must be lawfully manufactured by, for, or with the authorisation of the relevant company or rights holder.
We understand that customers rely on us to provide genuine products. We therefore take product authenticity seriously and are committed to maintaining the trust our customers place in Epiphany Online Store.
Our commitment to authenticity applies to the products offered across our computing, laptops, desktops, computer components, accessories, networking, CCTV, printing, phones, electronics and other product categories.
We are committed to ensuring that products advertised under a particular brand are genuine products of that brand and are not presented in a misleading way.
Where a product's condition, specifications or other relevant details are stated on our website, customers should review that information before placing an order. Any description of a product's condition does not mean that counterfeit or unauthorised goods are permitted.
Epiphany Online Store takes product authenticity seriously. We continually seek to improve our product-verification practices and take reasonable steps to prevent counterfeit or unauthorised merchandise from being offered to our customers.
Where we identify credible concerns about a product's authenticity, we may investigate the matter, suspend the relevant product listing or take other appropriate action.
Our goal is to provide customers throughout Nigeria with a trustworthy online shopping experience where they can purchase technology products and other merchandise with confidence and peace of mind.
Our Commitment to Customers
We believe customers deserve genuine products and honest product information. Product authenticity is an important part of the trust we aim to build with every customer who shops with Epiphany Online Store.
If you believe that a product offered or sold by Epiphany Online Store may be counterfeit, unauthorised or inconsistent with its stated brand or description, we encourage you to contact us.
To help us investigate your concern, please provide the product name, product page link or order details, a description of the issue and any supporting photographs or documentation available to you.
We will take reports seriously, review the information provided and take appropriate action where our investigation identifies a violation of this policy.
We want customers to shop with confidence when purchasing products through Epiphany Online Store. If you have concerns about the authenticity of a product you purchased from us, please contact our customer support team so that we can review the matter.
Any complaint, return, replacement, exchange or warranty request will be assessed in accordance with the circumstances of the case, our applicable policies and the rights available to customers under Nigerian law.
Nothing in this Authenticity Policy is intended to remove or limit any rights or protections that cannot lawfully be excluded under applicable Nigerian law.
For further information about returns, please review our Return Policy.
If you have questions about this Authenticity Policy or wish to report a suspected counterfeit product, please contact Epiphany Online Store through our official communication channels.
Phone/WhatsApp: 09077705020
Email: care@epiphanystore.com.ng
Thank you for choosing Epiphany Online Store.
