These Terms and Conditions govern the purchase of products and services through Epiphany Online Store, whether orders are placed through our website, WhatsApp, social media channels, by telephone, or through any other official channel operated by Epiphany Online Store.
By placing an order with us, you agree to these Terms and Conditions, subject to applicable Nigerian law.
Epiphany Online Store is a registered business in Nigeria operating primarily as an online store.
Our business currently operates online from 3 Otigba Street, Computer Village, Ikeja, Lagos State, where customers may arrange to meet with us or collect eligible orders that have been successfully placed and paid for.
We currently operate primarily on a sourcing and order-fulfilment basis. This means that we may source products from our network of dealers and suppliers after a customer places an order. Product availability may therefore depend on availability from the relevant dealer or supplier.
Epiphany Online Store intends to expand its business activities into other categories of electronics and related products, as well as automobile dealership and real estate services.
Products displayed on our website, social media pages, WhatsApp catalogue or other official channels may be sourced from third-party dealers or suppliers.
Product availability, specifications, colour, model, condition and price may be subject to confirmation before an order is accepted.
Customers are encouraged to confirm the availability, current price and specifications of a product with Epiphany Online Store before making payment.
Where a product becomes unavailable after an order has been placed but before fulfilment, we will communicate with the customer regarding the available options.
Prices displayed by Epiphany Online Store may change without prior notice due to changes in supplier prices, exchange rates, import costs, market conditions or other factors affecting product costs.
The price applicable to an order is the price confirmed by Epiphany Online Store at the time the order is accepted.
Customers should confirm the final price and availability before making payment.
An order is considered accepted only after Epiphany Online Store has confirmed the order and payment has been successfully received through an approved payment method.
Submitting an order or making an enquiry does not automatically constitute acceptance of the order.
We reserve the right to decline or cancel an order where a product is unavailable, incorrectly priced, discontinued, or cannot reasonably be sourced. Where payment has already been received for an order that cannot be fulfilled, we will communicate with the customer regarding the appropriate resolution, subject to applicable law.
Epiphany Online Store accepts payment through bank transfer to our official business account.
Customers should make payments only to the official account details provided directly by Epiphany Online Store through our authorised communication channels.
Do not make payment to any personal account or account provided by an unauthorised third party claiming to represent Epiphany Online Store.
Payment must be made in full before an order is processed for dispatch or collection.
Instalment Payments
Epiphany Online Store does not currently accept instalment payments.
Payment on Delivery
Epiphany Online Store does not currently offer payment on delivery for nationwide orders.
Because Epiphany Online Store operates primarily online and sources products from dealers and suppliers, processing times may vary depending on product availability and supplier arrangements.
Where necessary, we may obtain a product from the relevant dealer or supplier after payment has been confirmed.
Customers will be informed where there is a significant delay affecting their order.
Customers may choose an available delivery option or arrange eligible order collection from our operating location at:
3 Otigba Street, Computer Village, Ikeja, Lagos State, Nigeria.
Collection is available only after the order has been confirmed and payment has been received in full.
For deliveries, the customer is responsible for providing accurate delivery information, including name, telephone number, state, city, address and any other information reasonably required to complete the delivery.
Delivery charges may apply depending on the destination, product and delivery service used.
Delivery times are estimates and may be affected by traffic, weather, logistics providers, public holidays, supplier delays or other circumstances beyond our reasonable control. Where a delivery delay occurs, we will make reasonable efforts to communicate relevant updates to the customer.
Where reasonably possible, products may be inspected or checked before being released from our custody for delivery or collection.
Customers collecting an order are encouraged to inspect the product at the point of collection and immediately report any visible issue.
For delivered products, customers should inspect the package and product as soon as reasonably possible after delivery and promptly report any visible damage, missing item or discrepancy.
Due to the nature of our sourcing and order-fulfilment model, orders cannot ordinarily be returned, exchanged or cancelled after the product has been dispatched from Epiphany Online Store's custody, except where required by applicable Nigerian law or where Epiphany Online Store expressly agrees otherwise.
Epiphany Online Store does not automatically replace or exchange products simply because a customer changes their mind, orders the wrong product, selects the wrong specification, or no longer wants the product.
Where a product is defective, faulty or has another qualifying issue, the matter may be handled in accordance with the applicable manufacturer's or dealer's warranty and return policy, without limiting any rights the customer may have under applicable law.
For further information, please review our Return Policy.
Epiphany Online Store does not independently guarantee replacement or exchange of every product.
Where a customer reports a fault or product issue, we may liaise with the dealer, supplier or manufacturer's authorised service centre from which the product was sourced.
A replacement or exchange will be provided where the relevant dealer, supplier or manufacturer/service centre accepts the product for replacement or exchange, or where Epiphany Online Store is otherwise legally required to provide such a remedy.
Products sold by Epiphany Online Store are covered by the applicable warranty provided by the manufacturer, authorised distributor, dealer or supplier, where a warranty applies to the particular product.
Warranty coverage, duration and conditions may differ from one product or manufacturer to another.
If a product develops a fault covered by its warranty, the customer may be required to take or send the product to the relevant manufacturer's or authorised service centre for diagnosis, repair or other warranty service.
Epiphany Online Store may assist the customer with warranty-related communication where reasonably possible, but warranty claims will be assessed according to the applicable warranty terms and relevant legal requirements.
Warranty coverage may exclude damage caused by misuse, negligence, accidents, liquid damage, electrical or power-related damage, unauthorised repairs or modifications, physical damage, improper installation, or other exclusions contained in the applicable manufacturer's warranty.
Customers should retain their invoice, receipt and other relevant purchase documentation for warranty purposes.
Where a product is sourced from a dealer or supplier, the warranty and after-sales terms applicable to that product may be determined by the manufacturer, authorised distributor or dealer.
Customers acknowledge that different products may have different warranty periods and service procedures.
A warranty claim does not automatically entitle the customer to a refund, replacement or exchange. The appropriate remedy will depend on the applicable warranty terms, the circumstances of the claim and applicable law.
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our platforms are accurate.
However, product images may be for illustration purposes, and manufacturers may change product specifications, packaging, accessories or appearance without prior notice.
Where a specification is important to a customer's intended use, the customer should confirm the specification with Epiphany Online Store before payment.
Customers are responsible for providing accurate information when placing an order. This may include:
Epiphany Online Store will not be responsible for delays or failed delivery resulting from inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.
Customers should communicate and make payments only through Epiphany Online Store's official channels.
Epiphany Online Store will not be responsible for payments made to unauthorised individuals, fraudulent accounts, impersonators or third parties where the payment was not made to the official business account provided by Epiphany Online Store, subject to applicable law.
If you are uncertain about a payment instruction, contact Epiphany Online Store through our official contact channels before making payment.
Epiphany Online Store will take reasonable steps to process orders accurately and provide products as described.
However, we will not be responsible for delays, failures or losses caused by circumstances outside our reasonable control, including supplier shortages, manufacturer delays, logistics disruptions, network failures, power interruptions, natural events, government restrictions, strikes or other circumstances beyond our reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited under applicable Nigerian law.
Epiphany Online Store currently operates online from:
Epiphany Online Store
3 Otigba Street, Computer Village, Ikeja, Lagos State, Nigeria.
Our physical location is primarily an operating and meeting/collection location and should not be interpreted to mean that all products displayed on our website are physically stocked at the location.
Customers should confirm product availability and arrange a visit before travelling to collect a specific product.
Epiphany Online Store may expand its operations into additional categories, including electronics, automobiles and real estate.
Where a particular transaction involves a product or service outside our current online retail operations, additional terms may apply to that transaction.
Epiphany Online Store may update these Terms and Conditions from time to time to reflect changes in our business operations, products, services, applicable requirements or business policies.
The version published on our official website at the relevant time will apply to future transactions, subject to applicable law and any requirements concerning notice of changes.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising from a transaction with Epiphany Online Store shall be handled in accordance with applicable Nigerian law and through the appropriate dispute-resolution or legal channels.
For product availability, orders, payment confirmation, warranty enquiries or other matters, customers should contact Epiphany Online Store through our official communication channels.
Phone/WhatsApp: 09077705020
Email: care@epiphanystore.com.ng
Thank you for choosing Epiphany Online Store.
